AudioCodes is committed to providing customers and partners with the most comprehensive and qualified Customer Technical Support for AudioCodes products. We offer 24x7 or 9x5 remote support options. Our Global Support team provides highly technical expertise, local presence around the world, access to software updates and patches, and several different Hardware Replacement options including Repair and Return, Advance Hardware Replacement, as well as the 4-hour Managed Spares service.
FAQ
The service includes escalation support, remote technical support, software maintenance, new releases updates, phone support, web support, parts replacement, repair & return, and online Return Material Authorization (RMA).
The AudioCodes ACTS 24X7 Customer Technical Support is valid for 1 year.
The service location is carry-in, meaning you can receive support remotely.
The service response time for repair and return is 30 days.
The service ensures comprehensive technical support, software maintenance, and access to new releases updates, providing peace of mind and ensuring your AudioCodes General SBC Licenses are always up to date and functioning optimally.
Yes, the service includes parts replacement to ensure any faulty components are promptly replaced.
Yes, the AudioCodes ACTS 24X7 Customer Technical Support covers both electronic and physical aspects of the supported AudioCodes General SBC Licenses.
You can initiate a return for repair by using the online Return Material Authorization (RMA) process provided with the service.
Absolutely! The AudioCodes ACTS 24X7 Customer Technical Support includes remote technical support, allowing you to receive assistance without the need for on-site visits.
Yes, the service includes software maintenance and new releases updates to ensure your AudioCodes General SBC Licenses are always up to date with the latest features and improvements.
The service provides comprehensive support, including escalation support, remote technical support, phone support, web support, and parts replacement, ensuring you have access to assistance whenever you need it.
Yes, the AudioCodes ACTS 24X7 Customer Technical Support covers repair and return, allowing you to get your AudioCodes General SBC Licenses repaired if needed.
Yes, the AudioCodes ACTS 24X7 Customer Technical Support provides round-the-clock support, ensuring you can receive assistance at any time.
The service response time for repair and return is 30 days, ensuring your product is repaired and returned to you within a reasonable timeframe.
Yes, the service includes online Return Material Authorization (RMA) to simplify the process of returning faulty components for repair or replacement.
