If you're placing an order from outside the United States, please note that any customs duties, taxes, or import fees are always the buyer’s responsibility.

These charges are not included in our product or shipping prices, and we do not collect or charge them at checkout.

We also cannot estimate these fees in advance, as they vary by country, product type, and local regulations.

This applies to all international orders — no exceptions.

If duties and taxes are not paid by the customer and the shipment is returned to us, then:

Both the original shipping cost and the return shipping cost will be deducted from any refund.

We do not cover these costs under any circumstances.

We primarily use FedEx for most international packages, ensuring fast and reliable delivery. Shipping fees are based on weight, value, and destination.

Some items may be shipped in multiple parcels at no additional cost to you. Special order items and oversized products may require additional handling and are shipped via International freight forwarders.

Please be aware that your country's import duties, taxes, and charges are not included in our pricing. Refer to our Duties & Taxes section for more information. Original shipping costs are non-refundable.

Ensure the compatibility of products with your country's standards and regulations before purchase.

We occasionally face manufacturer or government restrictions when attempting to ship certain products to the USA. Check product specifications and our PAL Video Equipment category for compatibility.

All international orders require a signature upon delivery. Orders placed before 7 am Eastern Standard Time are shipped the following 2 days.

To keep shipping and duties charges low, we may consolidate multiple items at one shipment, which may delay your order by an extra business day.

Affected Documents: Some countries require affected documents by the chamber of commerce, which incurs a $50 USD fee per document plus shipping charges for each document.

Rebates: Manufacturer rebates may not be valid for items shipped outside the USA.

Stock and Multiple Items: Special orders and orders with multiple items may be consolidated at our warehouse for shipment, potentially delaying your order. We will notify you if your order is delayed.

Please note that we currently do not ship to Iran, Iraq, Sudan, Cuba, Syria, North Korea, and Uganda due to shipping restrictions.

We strongly recommend checking with your local customs office before placing your order, especially if you’re unsure what import fees may apply.

Once your package arrives in your country, your local courier or customs authority will usually contact you to arrange payment before delivery.