HPE


H97V4PE


HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.

HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently. HPE Tech Care Service Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. Customers gain access to expert technical resources with specialized knowledge in hardware and/or software within the context of the specific workload and can help the Customer avoid spending time answering triage or entitlement questions. HPE Tech Care Service goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

H97V4PE

Brand Name

HPE

Service Name

Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention - Post Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

24x7x6 Hour

Provided Support

Visual Remote Guidance
Web Support
Phone Support
Comprehensive Defective Material Retention
Knowledge Base Access
New Releases Update
Outage Management
Parts Replacement
Remote Diagnosis
Repair

Service Response Time

6 Hour - Repair

Service Location

On-site

Service Duration

1 Year

Product Supported

HPE SN2010M 25GbE 18SFP28 4QSFP28 Switch

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