Extreme Networks


97004-H32144


Extreme Networks Advanced Hardware Replacement Services offerings provide technical support, update and/ or upgrade support, and advanced parts replacement for Covered Products (as defined herein) according to particular levels of purchase. Upon diagnosis of a reported failure, service offerings cover the replacement part arrival within the response time specified for the service level purchased, subject to the conditions defined herein. Extreme service offerings further grant Customers

telephone and web access to Extreme Networks Global Technical Assistance Center ("GTAC") 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.

Product details

General Information
Manufacturer

Extreme Networks, Inc

Manufacturer Part Number

97004H32144

Brand Name

Extreme Networks

Product Type

Service

Service Information
Service Main Type

Exchange

Service Characteristic

Parts

Provided Support

Email Support
Parts Replacement
Phone Support
Web Support
Web Knowledge Base Access
New Releases Update

Service Response Time

Next Business Day - Advance Parts Replacement

Service Location

Service Depot

Service Duration

1 Year

Product Supported

Extreme Networks DW-VDX2741FC-024

FAQs

What type of support is included in this service plan?
This service plan includes email, phone, and web support, ensuring you have multiple channels to get assistance with your Extreme Networks DW-VDX2741FC-024.
How long does the service plan last?
The service plan is valid for 1 year, providing you with ongoing support and peace of mind.
What is the response time for parts replacement?
With next business day advance parts replacement, you can expect quick resolution and minimal downtime for your Extreme Networks DW-VDX2741FC-024.
Can I access the web knowledge base with this service plan?
Yes, this service plan grants you access to the web knowledge base, where you can find helpful resources and information about your Extreme Networks product.
Are new releases included in this service plan?
Absolutely! You'll receive updates on new releases, ensuring that your Extreme Networks DW-VDX2741FC-024 stays up to date with the latest features and enhancements.

Didn’t find your answer?

Don't hestitate to contact us