Extreme Networks


97004-10335


Extreme Networks Advanced Hardware Replacement Services offerings provide technical support, update and/ or upgrade support, and advanced parts replacement for Covered Products (as defined herein) according to particular levels of purchase. Upon diagnosis of a reported failure, service offerings cover the replacement part arrival within the response time specified for the service level purchased, subject to the conditions defined herein. Extreme service offerings further grant Customers

telephone and web access to Extreme Networks Global Technical Assistance Center ("GTAC") 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.

Product details

General Information
Manufacturer

Extreme Networks, Inc

Manufacturer Part Number

9700410335

Brand Name

Extreme Networks

Product Type

Service

Service Information
Service Main Type

Exchange

Service Characteristic

Parts

Provided Support

Email Support
Parts Replacement
Phone Support
Web Support
Web Knowledge Base Access
New Releases Update

Service Response Time

Next Business Day - Advance Parts Replacement

Service Location

Service Depot

Service Duration

1 Year

Product Supported

Extreme Networks 10335

FAQs

What types of support are included in this service plan?
This service plan includes email support, phone support, and web support, ensuring you have multiple channels to get assistance for your Extreme Networks 10335.
How long does the parts replacement take?
With the next business day advance parts replacement, you can expect quick turnaround time for replacing any faulty parts of your Extreme Networks 10335.
Can I access the web knowledge base with this service plan?
Absolutely! This service plan grants you access to the web knowledge base, where you can find helpful resources and information about your Extreme Networks 10335.
Will I receive updates for new releases?
Yes, you will stay up to date with new releases and updates for your Extreme Networks 10335, ensuring you have the latest features and enhancements.
Is this service plan suitable for a service depot location?
Yes, this service plan is designed for service depot locations, providing the necessary support and parts replacement for your Extreme Networks 10335.

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