Extreme Networks


97008-H32013


Extreme Networks On-site Services offerings provide technical support, update and/or upgrade support, and advanced parts replacement with on-site labor for Covered Products (as defined herein) according to particular levels of purchase. Upon diagnosis of a reported failure, services offerings cover the replacement part and an on-site field technician arrival within the response time specified for the service level purchased, subject to the conditions defined herein.

Extreme service offerings further grant Customers telephone and web access to Extreme Networks Global Technical Assistance Center ("GTAC") 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.

Product details

General Information
Manufacturer

Extreme Networks, Inc

Manufacturer Part Number

97008-H32013

Brand Name

Extreme Networks

Service Name

ExtremeWorks - Extended Service

Product Type

Service

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

24x7x4 Hour

Provided Support

Phone Support
Email Support
New Releases Update
Parts Replacement
Repair
Web Knowledge Base Access
Web Support

Service Response Time

4 Hour - Parts and Labor

Service Location

On-site

Service Duration

1 Year

Product Supported

Extreme Networks BR-CER-2024C-4X-RT-DC

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