Juniper


SVC-SDCE-MX480


Juniper Networks is an expert in achieving network availability levels. We help you meet the most aggressive network demands with operational support designed to ensure maximum uptime and optimize the utility of your network assets. You choose the service elements best suited to your network and your in-house capabilities, and we do the rest.

Product details

General Information
Manufacturer

Juniper Networks, Inc

Manufacturer Part Number

SVC-SDCE-MX480

Brand Name

Juniper

Service Name

J-Care

Product Type

Service

Service Information
Service Main Type

Maintenance

Service Sub Type

Electronic and Physical

Service Characteristic

Parts & Labor

Service Description

24x7x4 Hour

Service Details

<p><b>JTAC Access:</b><br> With JTAC support, you have unlimited access to JTAC engineers by phone and online 24x7x365. As a single point of contact for all your support needs, our JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems, provide solutions and workarounds where necessary. To ensure that we respond as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues.</p><p><b>Software Releases:</b><br> Juniper Networks will provide Customer with access to all new Software Releases Customer has licensed when they are made available for general public release.</p><p><b>Online Support:</b><br> The Customer Support Center (CSC) is a critical part of Juniper Networks customer service and support strategy and was recently ranked among the world's best in online support. The CSC provides a worldwide 24x7x365 support channel to enable our customers and partners to quickly and efficiently support their investment in Juniper Networks hardware and software wherever and whenever they chose to log in.</p><p><b>Same-Day Onsite:</b><br> Same-day delivery of advance Hardware replacements, 7 days per week, including holidays. Juniper Networks will deliver advance replacements for defective Hardware, 24 hours a day, 7 days a week, within 4 hours of final diagnosis of a part failure by Juniper. An on-site Juniper Networks trained service technician will arrive within 4 hours of final diagnosis of a part failure to Site.</p>

Provided Support

Remote Diagnosis
Software Update

Service Availability

24 x 7

Service Response Time

4 Hour

Service Location

On-site

Product Supported

  • MX480 Chassis (includes RE/SCB/PWR/JUNOS)

Region Availability

4 hours response is available for Sites located within 50 miles of an authorized Juniper Networks' parts depot.

Miscellaneous
Additional Information

Same-Day Onsite service requires pre-approval by Juniper Networks prior to commitment of delivery of service.

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