Extreme Networks


97408-H34981


ExtremeWorks Managed Services MonitoringPLUS - Onsite offerings provides continuous remote network monitoring, technical support, Operational Software updates and upgrades, advanced parts replacement with on-site labor for Covered Products (as defined herein) according to particular levels of purchase. In addition customers are entitled to the Extreme Networks Managed Services Gateway for real time access to network health, performance and security issues, saved configurations, an inventory database and standardized network reports.

Network and device events that are detected and collected via the remote monitoring process are systematically evaluated, correlated and presented to customer via a pre-prescribed alarm notification process in support of a customer initiated maintenance service request (Operational Software update or upgrade, onsite parts replacement, configuration setting, etc.)

Product details

General Information
Manufacturer

Extreme Networks, Inc

Manufacturer Part Number

97408-H34981

Brand Name

Extreme Networks

Service Name

ExtremeWorks Managed Services MonitoringPLUS - Extended Service

Product Type

Service

Service Information
Service Main Type

Exchange

Service Characteristic

Parts

Service Description

24x7x4 Hour

Provided Support

Parts Replacement
Email Support
New Releases Update
Phone Support
Remote Monitoring

Service Response Time

4 Hour - Advance Parts Replacement

Service Location

On-site

Service Duration

1 Year

Product Supported

Extreme Networks WL81AP235E6

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