Quantum


SVS4K-LVBG-CG31


Mission-Critical Premium Support

This support plan provides mission-critical support for fastest resolution, including 24x7 technical assistance and case resolution, priority onsite critical issue response, 24x7 delivery and installation of all replacement parts.

Product details

General Information
Manufacturer

Quantum Corporation

Manufacturer Part Number

SVS4K-LVBG-CG31

Brand Name

Quantum

Service Name

StorageCare Gold Support Plan - Zone 1 - Uplift/Renewal

Product Type

Service

Service Information
Service Main Type

Exchange

Service Characteristic

Parts

Service Description

24x7x4 Hour

Provided Support

Online Services
Phone Support
Web Knowledge Base Access
New Releases Update
Online Training
Parts Replacement

Service Response Time

4 Hour - Parts Replacement

Service Duration

1 Year

Product Supported

<p>Quantum VS4160-NVR Video Surveillance NVR, 720TB</p>

FAQs

What is included in the Quantum StorageCare Gold Support Plan?
The Quantum StorageCare Gold Support Plan includes online services, phone support, web knowledge base access, new releases updates, online training, and parts replacement.
How long does the support plan last?
This support plan provides coverage for a duration of 3 years.
What is the response time for parts replacement?
The response time for parts replacement is 4 hours.
Which Quantum product is supported by this service?
This service is specifically designed for the Quantum VS4160-NVR Video Surveillance NVR with 720TB storage.
Can I rely on this support plan for critical issues?
Absolutely! The Quantum StorageCare Gold Support Plan offers 24x7x4 hour service, ensuring prompt assistance for critical issues and minimizing downtime.

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