HPE


HY9Y0E


The HPE Pointnext Tech Care Essential with Comprehensive Defective Material Retention is the ultimate service package for your HPE R6V47AR. With comprehensive support and a range of features, this service ensures that your business stays up and running without any interruptions. Benefit from comprehensive defective material retention, where any faulty components are retained and replaced promptly, minimizing downtime and maximizing productivity. Access a vast knowledge base for troubleshooting and finding solutions to common issues, and receive timely parts replacement and expert repair services from certified technicians. With phone and web support, you can get immediate assistance and access online resources for self-help troubleshooting. Stay ahead with new releases updates, ensuring that your system is always up-to-date with the latest software enhancements. Experience the convenience of remote diagnosis and visual remote guidance, allowing technicians to diagnose and resolve issues quickly and accurately. Choose HPE Pointnext Tech Care Essential with Comprehensive Defective Material Retention for peace of mind and uninterrupted business operations.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

HY9Y0E

Brand Name

HPE

Service Name

Pointnext Tech Care Essential with Comprehensive Defective Material Retention - Extended Service

Product Type

Service

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

24x7x4 Hour

Provided Support

Comprehensive Defective Material Retention
Knowledge Base Access
Parts Replacement
Repair
Phone Support
Web Support
New Releases Update
Remote Diagnosis
Visual Remote Guidance

Service Response Time

4 Hour - Parts and Labor (distance from customer site - 100 miles)

Service Location

On-site

Service Duration

4 Year

Product Supported

HPE R6V47AR

FAQs

What does the HPE Pointnext Tech Care Essential service include?
The HPE Pointnext Tech Care Essential service includes comprehensive defective material retention, knowledge base access, parts replacement, repair, phone support, web support, new releases update, remote diagnosis, and visual remote guidance.
How long does the HPE Pointnext Tech Care Essential service last?
The HPE Pointnext Tech Care Essential service lasts for 4 years, providing extended coverage and support for your HPE R6V47AR product.
What is the response time for the HPE Pointnext Tech Care Essential service?
The HPE Pointnext Tech Care Essential service offers a 4-hour response time for parts and labor, ensuring quick resolution and minimizing downtime.
Is the HPE Pointnext Tech Care Essential service available on-site?
Yes, the HPE Pointnext Tech Care Essential service is available on-site, providing convenient support directly at your location.
Can the HPE Pointnext Tech Care Essential service be accessed remotely?
Absolutely! The HPE Pointnext Tech Care Essential service offers remote diagnosis and visual remote guidance, allowing for efficient troubleshooting and support without the need for an on-site visit.

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