HPE


HX4N5E


The HPE Pointnext Tech Care Critical - Extended Service is the ultimate solution for ensuring the smooth operation of your HPE BB960A and BB960AR products. With a 24x7x6 Hour service response time, you can count on quick and efficient repairs to minimize downtime. Our on-site service brings the expertise directly to you, making maintenance hassle-free. Access our Knowledge Base for easy troubleshooting, and rely on our Parts Replacement and Repair services for comprehensive support. Our Phone and Web Support teams are always available to provide immediate assistance whenever you need it. Stay ahead of the curve with our New Releases Update, ensuring that you have access to the latest technology advancements. Experience the convenience of Remote Diagnosis, allowing our experts to identify and resolve issues remotely. And with Visual Remote Guidance, we can provide hands-on support, guiding you through any necessary steps. With a 4-year service duration and comprehensive Parts & Labor coverage, you can have peace of mind knowing that your HPE products are protected for the long term. Trust HPE Pointnext Tech Care Critical - Extended Service to keep your business running smoothly.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

HX4N5E

Brand Name

HPE

Service Name

Pointnext Tech Care Critical - Extended Service

Product Type

Service

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

24x7x6 Hour

Provided Support

Knowledge Base Access
Parts Replacement
Repair
Phone Support
Web Support
New Releases Update
Remote Diagnosis
Visual Remote Guidance

Service Response Time

6 Hour - Repair (distance from customer site - 50 miles)

Service Location

On-site

Service Duration

4 Year

Product Supported

HPE BB960A, BB960AR

FAQs

What does the HPE Pointnext Tech Care Critical - Extended Service include?
The service includes 24x7x6 hour support, knowledge base access, parts replacement, repair, phone and web support, new releases updates, remote diagnosis, and visual remote guidance. It provides comprehensive coverage for your HPE BB960A and BB960AR products.
How long does the service last?
The HPE Pointnext Tech Care Critical - Extended Service has a duration of 4 years, ensuring long-term support and maintenance for your HPE products.
What is the response time for repairs?
The service offers a 6-hour response time for repairs, considering a distance of up to 50 miles from the customer site. This ensures prompt resolution of any issues with your HPE BB960A and BB960AR products.
Can I rely on HPE's service for critical IT infrastructure?
Absolutely! HPE is a trusted provider of IT solutions and services. The HPE Pointnext Tech Care Critical - Extended Service is designed to provide uninterrupted support and maintenance for critical IT infrastructure, giving you peace of mind and minimizing downtime.
How does the visual remote guidance feature work?
The visual remote guidance feature allows HPE technicians to remotely assist you in troubleshooting and resolving issues. Through a secure connection, they can visually guide you step-by-step, ensuring efficient problem-solving and minimizing the need for on-site visits.

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