HPE


HV5R7E


Overview

HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload.

Benefits

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.

HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

HV5R7E

Brand Name

HPE

Service Name

Pointnext Tech Care Critical Service with Defective Media Retention - Extended Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

24x7x6 Hour

Provided Support

New Releases Update
Parts Replacement
Repair
Phone Support
Remote Diagnosis
Web Knowledge Base Access
Remote Monitoring
Defective Media Retention

Service Response Time

6 Hour - Parts and Labor

Service Location

On-site

Service Duration

3 Year

Product Supported

<p>HPE ProLiant DL580 Gen10</p>

FAQs

What is included in the HPE Pointnext Tech Care Critical Service with Defective Media Retention?
The service includes new releases updates, parts replacement, repair, phone support, remote diagnosis, web knowledge base access, remote monitoring, and defective media retention.
How long is the service duration for the HPE Pointnext Tech Care Critical Service with Defective Media Retention?
The service duration is 3 years, providing extended support and protection for your HPE ProLiant DL580 Gen10 server.
What is the service response time for this warranty?
The service response time is 6 hours for parts and labor, ensuring prompt assistance and minimizing downtime for your server.
Is on-site service included in the HPE Pointnext Tech Care Critical Service with Defective Media Retention?
Yes, the service is provided on-site, allowing for convenient and efficient support for your HPE ProLiant DL580 Gen10 server.
What is defective media retention?
Defective media retention ensures that any faulty media, such as hard drives, will be retained by HPE, protecting your data and preventing unauthorized access.

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