HPE


HD0X5E


Overview

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.

Benefits

HPE Foundation Care 24x7 Service

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

HD0X5E

Brand Name

HPE

Service Name

Foundation Care Software Support

Product Type

Warranty

Service Information
Service Main Type

Technical

Service Sub Type

Electronic

Service Description

24x7x2 Hour

Provided Support

Phone Support
Software Support

Service Response Time

2 Hour - Software Support

Service Duration

4 Year

Product Supported

<p>Aruba R1U42AAE</p>

FAQs

What does the HPE Foundation Care Software Support warranty cover?
The HPE Foundation Care Software Support warranty provides comprehensive coverage for your HPE product, including phone support and software support. It ensures uninterrupted software assistance and technical support for a period of 4 years.
What is the service response time for the HPE Foundation Care Software Support warranty?
The HPE Foundation Care Software Support warranty offers a 24x7x2 hour service response time. This means that you can expect a response and assistance within 2 hours of contacting HPE for software support.
Is the HPE Foundation Care Software Support warranty suitable for non-technical users?
Absolutely! The HPE Foundation Care Software Support warranty is designed to provide support and assistance for both technical and non-technical users. Whether you need help with software issues or have general questions, HPE's phone support and software support teams are available to assist you.
Can I extend the HPE Foundation Care Software Support warranty beyond 4 years?
Yes, HPE offers options to extend the warranty beyond the initial 4-year period. You can contact HPE's customer service for more information on warranty extension options and pricing.
Is the HPE Foundation Care Software Support warranty compatible with the Aruba R1U42AAE product?
Yes, the HPE Foundation Care Software Support warranty is compatible with the Aruba R1U42AAE product. It provides software support and technical assistance specifically tailored for the Aruba R1U42AAE, ensuring optimal performance and reliability.

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