HPE


HA6J9PE


Overview

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.

Benefits

HPE Foundation Care 24x7 Service

Features

Remote problem diagnosis and support
On-site hardware support
Replacement parts and materials
Firmware updates for selected products
Basic SW Support and Collaborative Call Mgmt for non-HPE software on eligible HPE hardware products

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

HA6J9PE

Brand Name

HPE

Service Name

Foundation Care - Post Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Sub Type

Electronic and Physical

Service Characteristic

Parts & Labor

Service Description

9x5xNext Business Day

Provided Support

Remote Diagnosis
Parts Replacement
Repair
New Releases Update
Escalation Support
Phone Support

Service Response Time

Next Business Day - Parts and Labor

Service Location

On-site

Service Duration

1 Year

Product Supported

HPE StoreOnce Storage:

  • BB915A
  • BB915A#ABY
  • BB915A#B8X
  • BB915AR
  • BB915B
  • BB915BR
  • Q0F13A

FAQs

What is included in HPE Foundation Care - Post Warranty?
HPE Foundation Care - Post Warranty includes remote diagnosis, parts replacement, repair, new releases updates, escalation support, and phone support for your HPE StoreOnce Storage.
What is the duration of the service?
The service duration is 1 year, providing you with ongoing support and maintenance for your storage system.
Where does the service take place?
The service is provided on-site, ensuring that any necessary repairs or replacements can be done directly at your location.
What types of products are supported by HPE Foundation Care - Post Warranty?
HPE Foundation Care - Post Warranty supports HPE StoreOnce Storage models BB915A, BB915A#ABY, BB915A#B8X, BB915AR, BB915B, BB915BR, and Q0F13A.
What is the response time for parts and labor?
The service offers next business day response time for parts and labor, minimizing downtime and ensuring prompt resolution of any issues.

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