HPE


H40K2PE


Overview

HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility.

Benefits

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.

HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

H40K2PE

Brand Name

HPE

Service Name

Pointnext Tech Care Essential Service - Post Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

24x7x4 Hour

Provided Support

Remote Diagnosis
Phone Support
Parts Replacement
Repair
Knowledge Base Access
Visual Remote Guidance
New Releases Update
Web Support

Service Response Time

4 Hour - Parts and Labor

Service Location

On-site

Service Duration

1 Year

Product Supported

<p>HPE ProLiant DL160 Gen9</p>

FAQs

What does the HPE Pointnext Tech Care Essential Service include?
The service includes remote diagnosis, phone support, parts replacement, repair, knowledge base access, visual remote guidance, new releases update, and web support.
How long is the service duration?
The HPE Pointnext Tech Care Essential Service is valid for 1 year.
Where is the service provided?
The service is provided on-site, ensuring convenient support for your HPE ProLiant DL160 Gen9.
What is the response time for parts and labor?
The service guarantees a 4-hour response time for parts and labor, minimizing downtime and maximizing productivity.
Is the HPE Pointnext Tech Care Essential Service suitable for my HPE ProLiant DL160 Gen9?
Yes, this service is specifically designed to support and maintain the HPE ProLiant DL160 Gen9, ensuring optimal performance and reliability.

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