HPE


H28U2E


Overview

HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility.

Benefits

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.

HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

H28U2E

Brand Name

HPE

Service Name

Pointnext Tech Care Essential

Product Type

Warranty

Service Information
Service Main Type

Technical

Provided Support

Hardware Support

Service Location

On-site

Service Duration

5 Year

Product Supported

<p>HPE MSA 1060 Arrays</p> <p></p>

FAQs

What does the HPE Pointnext Tech Care Essential warranty cover?
The HPE Pointnext Tech Care Essential warranty provides hardware support for your HPE MSA 1060 Arrays, ensuring reliable performance and assistance in case of any issues.
How long does the warranty coverage last?
The HPE Pointnext Tech Care Essential warranty offers 5 years of coverage, giving you peace of mind for an extended period.
Is on-site support included in the warranty?
Yes, the HPE Pointnext Tech Care Essential warranty includes on-site support, ensuring that any necessary repairs or assistance can be provided directly at your location.
What is the main benefit of this warranty?
The main benefit of the HPE Pointnext Tech Care Essential warranty is the assurance of reliable hardware support for your HPE MSA 1060 Arrays, minimizing downtime and ensuring smooth operations.
Who is the manufacturer of this warranty?
The HPE Pointnext Tech Care Essential warranty is manufactured by Hewlett Packard Enterprise, a trusted name in the industry known for their quality products and services.

Didn’t find your answer?

Don't hestitate to contact us