Veritas


34376-M2-6E


Appliance Support consists of the Standard and Essential support offerings described below, delivered pursuant to the terms and conditions set forth in the applicable legal agreement or certificate ("Agreement") between the end user ("End User") and Veritas Technologies LLC and/or its subsidiaries ("Veritas"). Please refer to your agreement to confirm the type of Appliance Support offering you have purchased.

Capitalized terms not otherwise defined in this Appliance Support Description are defined in the Agreement. Appliance Support is provided in accordance with applicable Veritas Support policies.

Product details

General Information
Manufacturer

Veritas Technologies LLC

Manufacturer Part Number

34376M26E

Brand Name

Veritas

Service Name

Verified Essential Appliance Support - Extended Service

Product Type

Service

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

24x7x4 Hour

Provided Support

Web Support
Phone Support
Fixes
Hardware Support
New Releases Update
Parts Replacement
Remote Technical Support
Repair
Web Knowledge Base Access

Service Response Time

4 Hour - Parts and Labor

Service Location

On-site

Service Duration

5 Year

Product Supported

Veritas NetBackup Flex 5360 Appliance (Covered Configurations: 480TB C-with 8TB drives 4x1GbE, 4x25-10GbE, 6x16GB Fibre Channel ports)

FAQs

Didn’t find your answer?

Don't hestitate to contact us