HPE


H00HCE


HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.

For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. Updates for selected HPE-supported third-party software products are included, as they are made available from the original software manufacturer.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

H00HCE

Brand Name

HPE

Service Name

Foundation Care Software Support

Product Type

Service

Service Information
Service Main Type

Technical

Service Description

24x7x2 Hour

Provided Support

New Releases Update
Email Support
Fax-On-Demand
Phone Support
Software Support
Web Knowledge Base Access

Service Response Time

2 Hour - Phone Support

Service Duration

3 Year

Product Supported

HPE Aruba 6300M

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