Extreme Networks


97404-H34515


ExtremeWorks Managed Services MonitoringPLUS - AHR offerings provides continuous remote network monitoring, technical support, Operational Software updates and upgrades and advanced parts replacement for Covered Products (as defined herein) according to particular levels of purchase. In addition customers are entitled to the Extreme Networks Managed Services Gateway for real time access to network health, performance and security issues, saved configurations, an inventory database and standardized network reports.

Network and device events that are detected and collected via the remote monitoring process are systematically evaluated, correlated and presented to customer via a pre-prescribed alarm notification process in support of a customer initiated maintenance service request (Operational Software update or upgrade, parts replacement, configuration setting, etc.)

Extreme Networks service offerings further grant Customers telephone and web access to Extreme's NetworkControl Center (NCC) 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware andOperational Software.

Product details

General Information
Manufacturer

Extreme Networks, Inc

Manufacturer Part Number

97404-H34515

Brand Name

Extreme Networks

Service Name

ExtremeWorks Managed Services MonitoringPLUS - Extended Service

Product Type

Service

Service Information
Service Main Type

Exchange

Service Characteristic

Parts

Provided Support

Parts Replacement
Email Support
New Releases Update
Phone Support
Remote Monitoring

Service Response Time

Next Business Day - Advance Parts Replacement

Service Location

Service Depot

Service Duration

1 Year

Product Supported

Extreme Networks WAP911227-E6

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