Quantum


SDY47-LCE8-GL31


Mission-Critical Premium Support - StorageCare Gold

Critical IT environments are always on: nights, weekends and holidays. This support plan provides mission-critical support for fastest resolution, including 24x7 technical assistance, proactive remote monitoring and resolution, priority onsite critical issue response, 24x7 delivery and installation of all replacement parts

Product details

General Information
Manufacturer

Quantum Corporation

Manufacturer Part Number

SDY47-LCE8-GL31

Brand Name

Quantum

Service Name

StorageCare Gold Support Plan Zone 1 - Uplift

Product Type

Service

Service Information
Service Main Type

Maintenance

Service Sub Type

Electronic and Physical

Service Characteristic

Parts & Labor

Service Description

24x7x4 Hour

Provided Support

Remote Monitoring
Repair
Parts Replacement
Phone Support
Web Knowledge Base Access
New Releases Update

Service Availability

24 x 7 Parts Replacement
24 x 7 Web Knowledge Base Access
24 x 7 Repair

Service Response Time

4 Hour - Repair & Parts Replacement

Service Location

On-site

Service Duration

3 Year

Product Supported

Quantum DXi4701 Capacity Expansion, 8TB Usable Capacity

FAQs

What is the purpose of the Quantum DXI4701 Capacity Expansion?
The Quantum DXI4701 Capacity Expansion allows you to increase the storage capacity of your Quantum DXI4701 system. It provides additional space for storing data and ensures seamless data management.
What support services are included with this product?
The Quantum DXI4701 Capacity Expansion comes with StorageCare Gold Support Plan Zone 1 - Uplift. This includes remote monitoring, repair services, parts replacement, phone support, web knowledge base access, and new releases updates.
What is the service duration for the support plan?
The support plan included with this product has a duration of 3 years, ensuring long-term support and assistance for your storage needs.
Is on-site service available with this support plan?
Yes, the support plan includes on-site service, ensuring that any necessary repairs or maintenance can be performed directly at your location.
What is the response time for repairs and parts replacement?
The support plan guarantees a 4-hour response time for repairs and parts replacement, minimizing downtime and ensuring quick resolution of any issues.

Didn’t find your answer?

Don't hestitate to contact us