HP


U1V94E


HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between different service-level options featuring different response times and coverage windows, as well as between several coverage periods to address your specific service needs. Remote problem diagnosis and support Onsite hardware support Materials included Service-level options with different coverage windows and response times Help improve system uptime. Convenient onsite support. Reliable response times.

Product details

General Information
Manufacturer

HP Inc.

Manufacturer Part Number

U1V94E

Brand Name

HP

Service Name

Care Pack Hardware Support - Extended Service

Product Type

Service

Service Information
Service Main Type

Maintenance

Service Sub Type

Electronic and Physical

Service Characteristic

Parts & Labor

Service Description

9x5xNext Business Day

Provided Support

Remote Diagnosis
Parts Replacement
Repair

Service Availability

9 x 5 Repair
9 x 5 Parts Replacement

Service Response Time

Next Business Day - Repair & Parts Replacement

Service Location

On-site

Service Duration

2 Year

Product Supported

HP Designjet T120 ePrinter:

  • CQ891A#B1K
  • CQ891A#BCB

FAQs

What does the HP 2-Year Next Business Day On-Site Hardware Support include?
This service plan includes remote diagnosis, parts replacement, and repair for the HP Designjet T120-24in printer. It ensures that any issues with your printer will be addressed promptly, minimizing downtime.
How long does the service plan last?
The HP 2-Year Next Business Day On-Site Hardware Support provides coverage for a duration of 2 years from the date of purchase. It offers extended support beyond the standard warranty period.
What is the response time for repairs and parts replacement?
With this service plan, you can expect next business day response time for both repairs and parts replacement. This ensures that any necessary repairs or replacement parts will be provided promptly, minimizing disruptions to your printing workflow.
Is the service available on weekends?
The HP 2-Year Next Business Day On-Site Hardware Support is available 9 hours a day, 5 days a week (Monday to Friday). It does not include weekend support. However, you can still contact HP's support team during weekdays for assistance with your printer.
Which HP Designjet T120 models are supported by this service plan?
This service plan supports the HP Designjet T120 ePrinter models CQ891A#B1K and CQ891A#BCB. If you own either of these models, you can benefit from the extended on-site hardware support provided by HP.

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