HPE


H00DPPE


HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.

HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently. HPE Tech Care Service Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. Customers gain access to expert technical resources with specialized knowledge in hardware and/or software within the context of the specific workload and can help the Customer avoid spending time answering triage or entitlement questions. HPE Tech Care Service goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

H00DPPE

Brand Name

HPE

Service Name

Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention - Post Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

24x7x4 Hour

Provided Support

Web Support
Phone Support
Comprehensive Defective Material Retention
Knowledge Base Access
New Releases Update
Parts Replacement
Remote Diagnosis
Repair
Visual Remote Guidance

Service Response Time

4 Hour - Parts and Labor

Service Location

On-site

Service Duration

1 Year

Product Supported

HPE SN4600cM 100GbE 64QSFP28 Switch

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